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Return Policy

A. Right of Withdrawal

The customer reserves the right to withdraw unjustifiably from the purchase contract for any reason, within fourteen (14) calendar days of receipt of the product. The costs of sending the product back to the Company are borne by the customer. The return is made at the final price of the product. In case the product returns at courier recipient costs the cost is 4 euros and will be deducted from the original value of the product to be returned. The withdrawal is made under the following conditions: • The withdrawal statement is exercised in writing by letter and is sent to the Company either by post to the address you will find in the “Contact Information”, or electronically by e-mail at lightmax@otenet.gr. The letter must state the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as the contact details of the withdrawn. • The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product (s) in the condition in which he received them, together with their packaging and cards and have enclosed the copy of the Delivery Note – Retail Receipt. • Following the withdrawal statement, lightmax.gr is obliged to return the price received within 14 days of receipt of the product, with the same means of payment used when purchasing the product.

B. Right to change non-defective products:

• lightmax.gr operates with the aim of providing high quality products. However, if you receive a defective product, please inform us immediately, so that we can replace it, at our expense. • If the returned product has been damaged or damaged due to the customer’s fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our Company will assess the value of the damage and the amount of the reduction of the value and in case lightmax.gr is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund. • In any case you can contact lightmax.gr for any further information or request with: e – mail at lightmax@otenet.gr or call us at 2663 064511 No return is accepted if we have not been contacted before. Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the applicable provisions and laws relating to the contract of sale and general consumer protection law, as well as any rights that arise. in relation to the product warranty terms.
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